Usography provides user research and design strategy services to a broad range of companies. We test existing designs to find the points of friction that users encounter as they try to accomplish their goals. We also conduct interviews, surveys, focus groups, and primary field research to develop a strategy for new design work, from e-commerce web sites to retail experiences, from corporate portals to point of display kiosks, from handheld devices to web applications. We analyze and interpret web analytics to find the usage characteristics of high-frequency, high-value user segments.

Our services include:

User Interviews and Focus Groups

Survey Preparation and Analysis

Video Ethnography

Web Analytics

User Testing

Design Assessments